The COVID-19 pandemic has made in-person fundraising events – once fundamentals of the healthcare fundraising playbook  now feel as antiquated as typewriters and VCRs. At least for now, home offices and laptop screens have largely displaced America’s boardrooms and ballroomsAs a result, many nonprofits that relied on in-person events and fundraising strategies – healthcare institutions and hospitals for example – had a difficult choice to make:  

  1. Wholesale cancellation of these plans until in-person gathering was once again safe, or 
  2. A complete and creative reimagination of what was once in-person activities for our new cyber context 

Luckily for us and for the sector, many organizations opted for the latter. Thus, as effective vaccines beckon herd immunity and potential return to some sort of pre-pandemic “normal”, we now know that virtual fundraising events – large and small – can, in fact, garner massive quantities of philanthropic support, stabilizing the finances of organizations still weathering crisis. For the most forward-thinking nonprofits, virtual and hybrid events are here to stayas additional arrows in the fundraising quiver that will empower more effective, efficient donor engagement, even long after the world reemerges from pandemic isolation.  

Part of the beauty of virtual events is that we can leverage the traditional marketing funnel to segment donors into tiers, creating customized experiences that appeal to each segment and make efficient use of development resources. The top of the funnel catches all individuals in your organization’s community, encompassing those who may be interested in a largescale event. As we move down the funnel, the addressable population becomes increasingly exclusive from past donors and stakeholders, to major donors, then top donors.   

One healthcare organization that CCS works with has found great success from this multi-tiered approach to virtual fundraising events this year. Read on to learn more about each event type and our top takeaways to implement at your nonprofit.  

Large-Scale Event 

The hospital typically hosts an annual run/walk event that attracts more than 10,000 participants and raises money for cancer research. This year, the event was reimagined in a “virtual edition” and the team introduced a new personal twist to continue building community; teams were encouraged to create custom mileage challenges that were meaningful to them (for example, one family set its goal at 1,563 miles in honor of the number of days since their daughter’s bone marrow transplant). Teams logged their miles and participated in weekly fundraising challenges throughout the month of September and celebrated with live-streamed opening and closing ceremonies. Individuals from 13 different countries joined and the event raised a record-breaking $1.7 million. 

Our Takeaways: 

  • Don’t limit your event to a single geographic location 
  • Consider multiple sessions for the big event 
  • Develop opportunities for attendees to personalize the experience 

The hospital holds a popular luncheon and fashion show in May at a large event venue. This year a new concept for the event was developed: the fashion show featured hospital workers who were on the frontline of COVID-19 response as models. Filmed on the hospital campus, the event assumed a new hybrid form: hundreds watched online, while others attended an in-person showing, which was hosted drive-in movie style in a parking lot of a hospital outpatient facility, complete with snack trays delivered to each car. The event enabled the hospital to share the story of its COVID-19 response in an engaging way and showcase different parts of its campus. This event raised $400,000 for COVID-19 response. 

Our Takeaways: 

  • Tell the story of your organizational heroes 
  • Consider highlighting your in-person building or center to remind donors of your ongoing operations, even if these operations have been out of sight 
  • Leverage the registration list as an opportunity to expand your database, refresh donor data, and perform data analysis on your constituents 
  • Going “hybrid” will expand your reach, capturing donors who might not have been willing or able to attend in-person 

Series Events 

To create a meaningful touchpoint for hospital friends and donors, the hospital organized a new quarterly lecture series featuring its research and clinical leaders involved with COVID-19 testing, vaccination trials, and pandemic response. More than 300 donors, prospects, and friends of the hospital signed on for each of these calls and were encouraged to ask questions of the presenters. Development followed up personally on any questions that weren’t answered live.  

Our Takeaways: 

  • Identify your area of expertise and share it 
  • Develop an event with a regular cadence 
  • Follow up with answers for attendees 

Exclusive Events 

In lieu of an in-person salon-style dinner to cultivate major gifts for a capital project, the hospital hosted a “virtual dinner” for five carefully-curated major gift couplesThis event featured a patient-family speaker, physician speakers, and a pre-recorded video of construction and the cutting-edge technology that would be featured in the new facility. A high-end, catered, four-course dinner box, bottle of wine, menu, and event program, along with a hand-written note from the volunteer who was serving as “hostess,” was delivered to each couple’s home for the dinnerThis event raised $4 million for the hospital’s capital project. 

Our Takeaways: 

  • Build your program around the message you want to deliver 
  • Carefully curate your guest list and volunteer leadership 
  • Invest in a tailored and themed gift 

Individual Meetings 

The hospital rolled out a “virtual hard hat” private tour of a new facility being built to specific high-potential donors. This cyber-tour leveraged live video streaming from the construction site and pre-recorded personalized messages from hospital leaders, patient families, and the construction team to the donor. Hard hats branded with the hospital logo were sent to tour attendees prior to their tour experience 

Our Takeaways:

  • Be sure to see what your donor is comfortable with around social distancing protocol
  • Show your donor their impact by touring a space or interacting with a program
  • Book end your experience with a one-on-one conversation and follow-up

As you develop your post-pandemic event plans, we hope that you can use these takeaways to strategically continue virtual and hybrid events at your nonprofit.  

Between March 2020 through February 2021, CCS Fundraising surveyed a selection of nonprofit partners to collect data regarding major giving across Europe.

The news has been encouraging. Check out our infographic below:

Download the infographic here>>

Just over one year ago, stay-at-home orders were announced and the world as we knew it rapidly changed. Today, the pandemic and its ricochet effects have plunged our world, our communities, and each of us into the most challenging times we’ve had in generations. Facing unprecedented challenges, international governments deployed more than $10 trillion for emergency medical response and the initial economic shock. In the United States, despite these financial relief efforts, the pandemic continues to disproportionately affect low-wage Americans the hardest, along with people of color, and those lacking a college degree. One in four adults has had trouble paying bills, especially rent or mortgage payments. One in six has borrowed money from friends or has sought food from a food bank. Half the adults who lost a job due to COVID-19 are still unemployed. Search trend data from Google still show surges in queries related to COVID-19 and help lines, like United Way’s 211, are fielding more than double their normal calls. Overall, community services are strained and unable to meet the need.

What can Social and Human Service organizations learn from the United Way Worldwide’s COVID-19 response to inform their own response in near real-time to the ongoing crisis?

Meeting the Moment

For three years, United Way underwent a networkwide transformation. The modern United Way network is designed to be digital-first, locally focused, and able to leverage its unparalleled reach to mobilize the caring power of communities. Its distributed leadership model and infrastructure will allow social solutions to scale for maximum impact and respond to community needs in near real-time.

When the pandemic struck, United Way activated its network of 1,200 communities to move resources quickly to families in need. United Way built a digital toolkit and playbook to set up over 700 funds that helped families get tested, access medical care, avoid eviction, find a job, feed their family, and more. In all, United Way’s COVID-19 Community Response and Recovery Fund directed over $1B directly to people in need. In particular, United Way Worldwide has deployed more than $57.3M.

Ideas for Nonprofits

Develop data-informed ways to distribute funding quickly. United Way Worldwide invested in a leadership structure supported by digital communication platforms that allow for accessible and pertinent communication with local leaders. They designed a plan to direct resources to communities with the highest need using data insights and equitable objective criteria. They simplified the application process to minimize administrative burdens for applicants and expedite grant transfers.

Overcommunicate. Together, CCS and United Way Worldwide built daily communication punch lists within a 30-day sprint and reached out to key constituents and stakeholders. We drafted messaging sets to equip local leaders with key talking points, set outreach metrics for new funders, and designed an empathetic listening tour to encourage check-ins with key supporters.

Convert crisis donors to mission donors. After receiving a tremendous outpouring of support and investment resources for communities in near real-time, United Way developed donor journeys for newly acquired donors to engage long-term with United Way’s mission. CCS partnered to focus on unique cultivation and stewardship for major donors.

Think long-term. Facing an unprecedented level of uncertainty and disruption, CCS developed scenario plans to help prioritize and sequence impact program workstreams. These plans provided structure for United Way leaders to navigate key strategic decisions and ensured a thoughtful response regardless of revenue.

Invest in your capacity needs. United Way bolstered its infrastructure by elevating a host of resources and offering supports to each local chapter, including:

  • Fully designed, customizable micro websites for each region. If your organization is not federated, a variation you may consider is building out your website to address long-term service solutions.
  • Social Media Toolkits and roll-out plans.
  • Free access to SPC (Salesforce Philanthropy Cloud) licenses for employees to encourage corporate philanthropy.

Key Successes

On the other side of crisis lies the opportunity for reimagination. United Way is committed to rebuilding better, more equitable communities that work for everyone. Some successes from their COVID-19 response include:

  • 27 million individuals have received critical COVID-19 support from United Way Worldwide.
  • Corporate sponsorship from a multitude of partners, including Tiltify, Porsche, DoorDash, BET, Kendall-Jackson, Harley-Davidson, TikTok, and PetSmart Charities.
  • The passing of the CARES Act, which United Way Worldwide advocated for. The CARES Act has led to a $300 nonitemizer charitable deduction.
  • Partnership with the United Nations Foundation and Red Nose Day to host #HopefromHome, an event held on April 7, 2020. Entertainers, CEOs, influencers, gamers, and more convened across several platforms, including TikTok, Instagram, YouTube, Twitch, Twitter, and Facebook to raise $1.9M, one-third of which went to the United Way Worldwide Fund.
  • The BET United Way COVID Fund, which was established with the BET, NAACP, and United Way Worldwide. The fund raised roughly $18.4M with help from Black business leaders, foundations, and corporations. The fund elevated Black philanthropy to levels unprecedented by the United Way Worldwide.
  • Learn about other successes here.

As we continue to grapple with COVID-19, we are inspired to take bold steps to reimagine and rebuild a better future. The challenges may be greater than we could have fathomed, but we remain confident in the unwavering resolve of nonprofit leaders and the organizations and memberships they represent. Social and Human Services nonprofits can shape the future contours of this reimagined world by channeling support where it is needed most.

It is our hope that these ideas and successes can help you align your organizational priorities to the needs of the communities you serve and advance your work toward the common good.

In today’s 24/7 digital world, we are connected to one another and the causes we support with the simple yet powerful click of a button.

Virtual donor engagement is a vital element of a nonprofit organization’s communication and fundraising strategy. From their websites to their social media presence, we continue to see that the digital landscape is transforming how organizations connect with, engage, and activate their audience.

Online Giving Is Soaring to New Heights

Last month, the Blackbaud Institute released its 2020 Charitable Giving Report, which highlights key giving data from 8,833 nonprofit organizations in the U.S. totaling $40.7 billion in fundraising revenue.

The data reflects giving during an unprecedented year in philanthropy, as organizations responded to a global pandemic, a widespread reckoning with racial and social injustice, and a polarized political environment.

The findings? 2020 signified tremendous growth in online giving.

  • In 2020, 12.9% of total fundraising came from online giving. This is the highest percentage in history for online giving and marks an important milestone in philanthropy.[1]
  • Online giving grew by 20.7% compared to 2019. Taking a more longitudinal three-year view of fundraising from the same organizations revealed a whopping 32.4% increase in online giving.[2]

Donating via Mobile Device Is Growing in Popularity

In addition to measuring online giving, the Blackbaud Institute measured the growth in online donations made on mobile devices. In 2020, an estimated 28% of online donations were made using mobile devices. This figure has grown steadily since 2014, when giving by a mobile device comprised just 9% of online donations.[3]

Smaller Gifts Collectively Have a Transformative Impact

A strong culture of philanthropy has always been a part of the fabric of American society and 2020 was no exception. The average online donation amount was just $177—a testament to the age-old saying that every gift matters and every gift makes a difference.[4] With the simple yet powerful click of a button, donors can support their favorite charities at a level that is meaningful to them, and collectively, can have a transformative social impact.

How to Get Online Donations at Your Organization

2020 showed the vital role that online engagement and giving play in philanthropy. As the digital landscape continues to transform the social impact sector, organizations must be equipped with the tools and technology to keep pace with this channel of choice for donors.

Below are three tips to maximize your digital giving toolkit:

  1. Click Here to Donate. Your “DONATE” button should stand out prominently on your website and digital platform. This should be the first thing donors see when they visit your homepage. The donate button offers a clear and compelling way for people to act now. Make it big, bold, and bright. Once donors click to donate, it should be as easy and seamless as possible for them to make a gift online. Your gift processing form should be clear and simple to navigate on both a computer and mobile device.
  2. Consistent Messaging. Ensure consistent communication across your platforms. Your digital presence must reflect a cohesive organizational brand and message that resonates with supporters, yet it should also be tailored to each platform and the distinct audience you seek to engage. What are you trying to communicate, and how will your call to action look differently on a computer versus a mobile device?
  3. Streamline Operational Activity. Mobile-friendly websites, social media, and online donation forms should work together seamlessly to maximize a donor’s giving experience. Make sure you have the infrastructure and processes in place to manage a high volume of mobile transactions and regularly test your platforms to ensure optimization.

As we look to a future that will likely be even more digitally connected than the present, online giving will continue to grow as the vehicle of choice for donors. Let’s harness its power to elevate philanthropy and drive social change.

Footnotes

[1] The Blackbaud Institute, Charitable Giving Report, 2020, https://institute.blackbaud.com/charitable-giving-report/

[2] The Blackbaud Institute, Charitable Giving Report, 2020, https://institute.blackbaud.com/charitable-giving-report/

[3] The Blackbaud Institute, Charitable Giving Report, 2020, https://institute.blackbaud.com/charitable-giving-report/

[4] The Blackbaud Institute, Charitable Giving Report, 2020, https://institute.blackbaud.com/charitable-giving-report/

It has been one year since the World Health Organization declared COVID-19 a global pandemic in March 2020. Last spring, many faith communities completely suspended all in-person gatherings and worship moved exclusively online. According to research conducted by CCS Fundraising in summer 2020,[1] about 66% of Catholic and Episcopal parishes took an all-online approach. Others rapidly adopted hybrid worship and fellowship offerings as local health guidelines allowed, which involved a mix of in-person and online gatherings.

At first, this was an uncomfortable, sudden jolt that left a lot of congregations counting down the days until this was all over. One year later, these adjustments that were meant to be temporary are still present. Broad swaths of the population have fully adjusted to this new virtual lifestyle for work, worship, and social activities.

While many people are yearning for a full reversal of all adaptations that have occurred over the past year, the reality is that at least some of these changes are likely here to stay after the COVID-19 pandemic has subsided.

Parishes need to be ready for a hybrid model of worship and fellowship, similar to how many companies are preparing for a mix of in-person and remote work. The remainder of this article provides an overview of our recommended strategies to ensure that you are prepared to maintain a hybrid worship model for the short-, medium-, and long-term, and that you can continue to sustain philanthropic support in a hybrid environment.

One: Enlist a Plan Ahead Team

While no one can accurately predict when a “return to normalcy” will occur, we can plan for various potential next steps based on experiences thus far. We know certain activities have led to resurgences in outbreaks in local communities and we know this is followed by stricter lockdowns. We also know people will vary on how they decide to access the vaccine throughout the ongoing rollout process.

Amid uncertainty about the future, what we can do now is some scenario planning. We recommend creating a Plan Ahead Team,[2] which can be led by clergy and lay leaders. The Plan Ahead Team would be responsible for mapping out scenarios (e.g., full return to in-person worship, hybrid worship services) that are personalized to your community. For example:

  • Perhaps you have more families with small children. Through our engagements with clients, we have heard many families prefer watching services from home to avoid the stress of getting the kids ready for Sunday service.
  • Maybe you have more elderly parishioners who may be more vulnerable to COVID-19. These individuals are likely going to be more cautious with how they return to normal activities.
  • Are you reliant on events and auctions? You may need to focus less time on event planning to support people at a physical event and spend more time recruiting quality sponsors.

Whatever the demographics of your faith community, map out personalized scenarios for your parishioners. In each scenario, consider the segments of your population and think strategically about what forms of communication are needed to be supportive and maintain consistent and clear messaging about the importance of giving.

Two: Ensure You Are Fully Equipped

Many aspects of today’s virtual world could be here to stay permanently in the American lifestyle, such as hybrid workspaces and increased virtual gatherings.[3] It is wise to assume the same for non-work-related activities, including worship services and parish gatherings. The likely continuation of a digital audience cannot be neglected as focus begins to shift back to in-person service and gatherings.

As such, your communities cannot, and must not, abandon best practices developed throughout the course of the pandemic. Use this pre-reemergence time to ensure you are properly equipped with the necessary tools and systems to sustain a more robust operating model long-term.

  • Continue posting regular parish updates – of both a social and financial nature – via social media pages. Whether it be Facebook, Instagram, YouTube, or another platform, social media will play increasingly vital roles in parish life moving forward. Check to see which social media platforms are receiving the most attention from your community and invest in regular updates on these platforms.
  • If your parish has a website, provide ongoing updates that are easy to find. Particularly in older parish communities where social media may not be a viable communication method, websites provide easy avenues to maintain social aspects of parish life.
  • Think through how single events can have both a virtual and an in-person option. For worship and other events, some parishioners may want to attend in-person while others may want to attend virtually. How can your parish logistically accommodate these preferences to maximize engagement and community?

Three: Make Giving a Central Component of Planning

CCS Fundraising’s research revealed many faith communities early in the pandemic utilized a variety of online platforms to share worship and fellowship information including their website (88%), engagement on social media platforms like Facebook (80%), and online digital bulletins (46%).[4]

However, across these online resources, giving was often not prominently mentioned – 45% of congregations mentioned giving on their websites, 15% on Facebook, and 22% in bulletins and newsletters. This research shows that in what was undoubtedly a rapid response to adjust service models to be fully online or hybrid, ensuring that giving continued virtually was not always part of the plan.

De-emphasizing giving can majorly impact the financial security of faith communities. Though the full impact of the pandemic on the financial security of faith communities is yet to be seen, early research may illustrate the downstream effects of not fully considering how to sustain giving in a virtual environment. The Lake Institute on Faith and Giving at the Lilly Family School of Philanthropy reported an overall 6% decrease in giving to congregations as of June 2020.[5] CCS’s fourth-edition Philanthropic Climate Survey in January 2021 showed that 51% of religion respondents reported a decrease in fundraising at their organization in 2020.[6]

A hybrid worship model is likely here to stay, at least a little longer than most parishes expected or planned. A commitment to maintain consistent levels of giving and continued stewardship must be a central consideration throughout your planning. We recommend that parishes, at minimum:

  • Continue providing online options for parishioners to give. While in-pew gifts are the heart and soul of parish giving, online payment options need to be a central aspect of future plans.
  • Make a plan for how discussions of giving will be promoted in the hybrid environment. In addition to providing online giving options, think through where in your hybrid communications you will draw attention to giving and the financial needs of your parish.

Final Reflections

While no one can accurately predict the trajectory of a return to normalcy, it may be hard to turn away from the efficiency and flexibility that digital connections and community have revealed once lockdowns have ceased. By preparing your parish now through following the steps and recommendations of this article, the financial status of your parish can exceed pre-pandemic levels, and your community will feel far more comfortable with the flexibility and adaptability of a modern parish.

You may find these resources of interest as you help your parish plan for the short-, medium-, and long-term:

 

 

[1] https://ccsfundraising.com/adapting-to-the-covid-19-crisis-a-look-into-catholic-and-episcopal-dioceses-and-parishes/

[2] https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/getting-ahead-of-the-next-stage-of-the-coronavirus-crisis

[3] https://www.nytimes.com/interactive/2021/02/17/magazine/remote-work-return-to-office.html

[4] https://ccsfundraising.com/adapting-to-the-covid-19-crisis-a-look-into-catholic-and-episcopal-dioceses-and-parishes/

[5] https://philanthropy.iupui.edu/institutes/lake-institute/covid-study.html

[6] https://go2.ccsfundraising.com/PhilanthropicClimateSurveyEditionIV-Religion_DownloadPage.html

Women face myriad challenges in the nonprofit world across capacities: as donors, as nonprofit leaders and administrators, and as recipients of philanthropy. Research shows that women are frequently overlooked as prospective donors for reasons ranging from lower salary projections to a misconception that men are more often the primary decision-makers in a household. These challenges are often compounded for women of color, whose racial identity can further increase the chances that nonprofits overlook them as potential donors. Further complicating matters, research reveals that women think differently than men about their philanthropy, and therefore require a distinctive approach to illustrating the impact of their giving, which may prove challenging to organizations with deeply engrained prospect-outreach practices.

While it is important to equip organizations with the knowledge that these misconceptions exist regarding their donors, it is even more important to emphasize the reality of philanthropy in the U.S.: namely, that women have the funds and the means to allocate them to causes of their choice.

The experience of CCS Fundraising coupled with a burgeoning body of research on women’s philanthropy suggests that organizations must focus efforts on ensuring inclusive fundraising practices, from understanding the philanthropic landscape to crafting proposals that appeal to everyone in the room, to avoid overlooking opportunities to engage prospective donors.

Keep in mind these three considerations for your organization when thinking about how to better engage women donors.

1. Understand the Reality of the Philanthropic Landscape

The Effect of the COVID-19 Pandemic

It is important for nonprofit leaders to simultaneously recognize the disproportionate impacts that current events are having on women’s economic wellbeing and understand long-term trends in women’s philanthropy, which tell us that so many women have the means, inclination, and power to make charitable gifts, yet are often overlooked by fundraisers.

As we write in March 2021, women today are disproportionately experiencing the negative economic impacts of the COVID-19 pandemic. In the U.S. alone, more than 2.3 million women have left the labor force since February 2020, putting women’s labor force participation rate at 57%—the lowest rate since 1988. Across the world, poor and marginalized women face a higher risk of losing their livelihoods amid the economic and social fallout of COVID-19.

Today, research on the effect of COVID-19 on women’s philanthropy is nascent. Initial research by the Women’s Philanthropy Institute suggests that early in the pandemic, single women were more likely than single men and married/partnered couples to report decreasing their giving in response to uncertainty about the economic impacts of the pandemic. In the coming months and years, it will be important to track the influence that the COVID-19 pandemic has on women donors as more research becomes available.

Longer-Term Trends in Women’s Wealth and Philanthropy

Research indicates that women have a significant say in how household philanthropy is distributed. Moreover, fundraisers have known for more than a decade that women typically make larger and more frequent charitable gifts than men of similar circumstances across almost every income bracket.

As a baseline, organizations should make a concerted effort to identify and cultivate women donors due to the growing population of high-net-worth women. In the case of married couples, organizations may incorporate measures such as ensuring that all communications are addressed to both partners, consistently inviting both partners to the table for all prospect engagement meetings, and shaping proposals to align with both of their interests. Following a gift, organizations can follow stewardship best practices by regularly updating donors and conveying impact over time with information tailored to address donors’ original motivations.

To avoid missing out on engaging potential donors, organizations should study the data on women’s giving and embed it in their understanding of how to leverage their own donor bases. Organizations should also understand the wealth that women donors possess. Women control a third of the world’s wealth, according to estimates by Boston Consulting Group. Projecting the future of women’s wealth is difficult due to uncertainties posed by the COVID-19 crisis. But pre-COVID, it was estimated that the global pool of wealth owned by women could rise to $93 trillion by 2023. In North America alone, it is estimated that as of 2019, women controlled 37% of all wealth, which totals to $35 trillion. Additionally, with women living longer than men on average, it is estimated that women could control a large portion of the $30 trillion expected to be transferred by baby boomers in the U.S. by 2030.

Simply put, operating under the assumption that men are primary givers with the most philanthropic potential, within or outside of a household, can be an expensive oversight for nonprofits.

2. Evaluate Your Own Organizational Practices

Even if organizations are not deliberately favoring male donors, subconscious biases or even fundraising software systems may negatively impact the efficacy of their engagement strategies. For example, due to the structure of many donor management systems, a family is often assigned a primary point of contact. If not otherwise stipulated, the primary point of contact may default to the first entry—historically, convention has led to naming the male partner first—which precludes spouses that are often equal partners in decision-making.

While not uncommon, overlooking these biases understandably alienates potential women donors—and often their partners as well—who feel undervalued by organizations. It can be particularly damaging for donor relationships when women are the households’ primary breadwinners, yet systems default to their husband’s data regardless of his circumstances or employment status. Equally damaging are conversations, casual or otherwise, with donors where the bulk of the dialogue is directed toward the male partner with the (perhaps subconscious) assumption that he is responsible for a couple’s giving.

Organizations must turn a critical eye to their donor engagement practices to ensure that prospective women donors are treated with equal respect and attention. Organizations should scrutinize the default functions of their donor database: does it produce profiles predicated on male-headed households? Is data on women partners being recorded and exported to correctly track women’s giving?

Beyond simply ensuring women’s giving is properly recorded and stewarded, organizations should begin tracking giving patterns within the woman demographic to gain a more robust understanding of how effective its engagement practices are across constituencies. A great first step for any organization is reviewing the top 100 donors and board volunteers in the database to ensure that all information is correctly attributed across genders.

Taking the time to objectively assess how women are engaged on an institutional level and evaluate organizational practices, whether they be data system functions or subconscious assumptions, may reveal important areas for improving donor engagement and relationships.

3. Engage Women on a Deeper Level

Although undoubtedly important, employing direct, equal communications is not sufficient to actively engage women on a leadership level. Even if an organization has a robust engagement program that identifies and stewards women donors, proposals for support might be geared toward men with a more transactional appeal.

Melinda Gates of the Bill and Melinda Gates Foundation stated in a 2019 interview that “it’s not just a matter of adding a name to a fundraising letter. We’ve learned from new platforms…that women give differently than men do.”

Research indicates that women philanthropists are drawn to impact giving, which often entails their intimate involvement in program development, funding allocation, and strategic planning. A great example of impact giving in action is the Maverick Collective, a nonprofit group that intentionally targets and engages women philanthropists to fund development projects around the globe. While supporters commit to a minimum pledge of $1 million, they also have the opportunity to apply their professional skills on the ground—from legal advice to marketing—to increase the success and sustainability of their projects.

Studies show that women are more persuaded by the emotional and community impacts of their giving, and less motivated by strategic or tax-related purposes. As such, organizations can tailor proposals to specifically highlight meaningful ways women’s philanthropy will transform an organization and its beneficiaries and offer other avenues for engagement, like volunteering. Women are also increasingly engaged with women’s foundations and funds and donor circles that pool resources to increase giving impact collaboratively and track impact over time. Organizations should be aware of any of these groups operating in their area with similar focal areas to develop potential partnerships.

Another excellent strategy for strengthening women’s engagement with organizations is recruiting more women for leadership positions. 50/50 Women on Boards, a global campaign that aspires to improve the gender balance and diversity of corporate boards, argues that women bring critical diversity of thought that encourages better decision making on boards, in return providing a competitive advantage over all-male or largely-male boards. According to a 2018 report by the Lilly Family School of Philanthropy, women held 47% of overall nonprofit board memberships. Though the research did not explicitly report on women of color’s representation on boards, one can conclude that they are less represented based on the Lilly School’s findings that on average 78.6% of board members identify as white, 7.5% as African American, 2.6% as Asian American, and 4.2% as Hispanic. Still, diversity is not the norm across all nonprofit boards—the report found that older organizations and organizations with higher revenues tend to have less diverse boards. Bolstering leadership and board recruitment of women can diversify critical strategizing at the top level and improve organizational efficacy.

Perhaps our most important recommendation is for organizations to research how to best engage women with the organization’s development objectives and evaluate if their current approaches reflect these findings. A great place to start is asking for feedback from women stakeholders, whether they are current donors, prospects, or otherwise, on what organizations are doing right and areas for future improvement. Gathering insight into how women perceive the mission, vision, case for support, and opportunities for involvement can help strengthen existing relationships while also identifying ways to lay the groundwork for more meaningful future engagement with women donors.

Addressing the Challenges

At CCS Fundraising, we frequently support nonprofits encountering obstacles around inclusive fundraising. We have helped clients address challenges ranging from a higher-education institution with a pattern of directing communications solely to the male counterparts of heterosexual couples—even when both spouses were alumni—to a human services organization, the primary beneficiaries of which are young women, struggling to engage women leaders in industries aligning with the organization’s work.

Recently, CCS conducted a feasibility study on behalf of an all-women’s educational institution. Among other concerns, many participants noted the challenge of fundraising for a women’s school due to competition from the local men’s school, which had a longer history of garnering philanthropic support. Participants believed that because much of the community attended the men’s school, charitable giving would be designated there rather than the women’s school.

It is apparent now more than ever that organizations can—and should—help facilitate a shift in attitude about women’s philanthropy by educating themselves on the reality of women donors and get ahead of the curve by adopting more inclusive practices. Over-reliance on traditional methods of fundraising and donor stewardship may not only mean organizations are missing out on engaging potential prospects, but also may lead to alienating their current donor pools as the philanthropic landscape continues to shift.

Luckily, some of these pitfalls can be mitigated with a little extra effort. Organizations can ensure they engage and attract women donors by devoting time and energy to better understanding outreach practices and effective illustration of impact, offering meaningful opportunities for engagement outside of financial support, including leadership roles, and allocating resources to researching and implementing best practices, such as taking the time to survey current stakeholders.

This article was originally published on August 29, 2019, and was updated on March 8, 2021 to reflect new research.

CCS Fundraising is a strategic fundraising consulting firm that partners with nonprofits for transformational change. Members of the CCS team are highly experienced and knowledgeable across sectors, disciplines, and regions. To access our full suite of perspectives, publications, and reports, visit our insights page. To learn more about CCS Fundraising’s suite of services, click here.

In CCS’s January 2021 Philanthropic Climate Survey, more than half of respondents reported that they have held a virtual major gift solicitation through either phone, video, or both methods since the COVID-19 pandemic began. Of those who held virtual solicitations, a combined 72% of respondents reported that their virtual requests were either as successful or more successful than a typical in-person solicitation, as illustrated below.

CCS’s research encouragingly suggests that nonprofits can get the same or even better results from virtual major gift solicitations as they can from in-person solicitations. But virtual solicitations could also be more than a stopgap measure as we enter what are hopefully the final phases of the pandemic.

Virtual solicitations are convenient, cost-effective, and allow for nonprofits to secure meetings with prospects who might not normally agree to meet if travel is required. Even after it’s safe to meet in-person, donors may still prefer to keep virtual meetings as an option.

Regardless of whether you’ve conducted many virtual major gift solicitations or you’re just getting started, perfecting your approach will pay off not just for the duration of the pandemic—it will likely yield dividends in a post-pandemic world as well.

Key Steps for Success

Regardless if you are face-to-face with a donor in-person or via video, tried and true major gift fundraising best practices still apply. The preparation and strategy required for these virtual donor meetings are crucial to ensure you use your time wisely. It is important to realize that Zoom fatigue is real not only for frontline fundraisers, but also for our donors as well.

Make sure to take a step back, reflect, and assess what you hope to get out of your time with each donor. For example, meetings that don’t require you to walk through a proposal or presentation might be better accomplished through a one-on-one phone call.

As you look to engage your major donors in a virtual solicitation meeting, consider these key steps:

1. Ensure you understand your donor’s motivations, interests, and timing

As you would in any donor relationship, you must cultivate and build a foundation based on what the donor cares about, the impact they hope to make, and how their interests align with the organization’s funding needs and priorities. It is important that you are on the same page with the donor, confirming that now is the right time to make a request and they are ready to make an investment. The key question to answer is, “have you requested permission to ask?” If not, be sure to take this step before initiating or drafting a proposal for consideration. There shouldn’t be any surprises going into your virtual solicitation meeting.

2. Prepare the proposal and get creative

Just like you would in preparing for an in-person solicitation meeting, make sure you have a thorough yet concise proposal to share with your prospective donor. Ensure the proposal conveys the need, meets the donor’s interests, provides a clear investment opportunity, and identifies the impact the donor can have through their support. Since the proposal will be shared in a virtual setting, consider if a video or a participant testimonial would convey the need in a more impactful manner than a traditional written narrative. Consider what other aspects of the proposal can be brought to life through other media during your virtual conversation.

3. Be clear in your meeting request: virtual “face-to-face” meeting

When reaching out to the donor, be clear that you would like to meet face-to-face over a video platform of their choosing, giving you the opportunity to share more detailed information and walk-through the proposal. This meeting should be at least 45 minutes long, giving enough time to review the proposal and answer questions. If the donor prefers a phone call, still take them up on this offer to keep the door open to a conversation.

4. Make an internal plan

If there are many members of your team engaged in this virtual solicitation, it is important to discuss the following:

  • Determine the flow of the meeting and focused goals: What do you hope to accomplish? What three ideas do you hope to convey? How can you ensure you are engaging the donor in a discussion rather than simply presenting?
  • Establish roles and objectives: Who is sharing what information? Who will be sharing their screen during the proposal walk-through? Who will be making the ask? Who is in command of the meeting to ensure the conversation keeps moving?
  • Draft an internal agenda: Since everyone will be attending the meeting from different locations, it is important to write out as much of the meeting flow of ideas and topics to discuss in advance to ensure everyone is on the same page. It is difficult to read body language or know who is preparing to speak in a virtual setting.
  • Develop the presentation deck/proposal: Determine who is responsible for pulling together the presentation deck or other interactive media to include. The slide deck does not need to be the proposal. It can call attention to the need, key funding areas, the partnership opportunity, the overall impact, and the stewardship/recognition the donor would receive. Include videos and photos where possible, while limiting the amount of copy per slide.
  • Practice: Schedule a time to prep with your internal team to practice sharing your screen, any key talking points, and other logistics before meeting with the donor. Use this time to practice out loud the formal gift request.

5. Share materials in advance with the donor

You never know what to expect with technology and will want to maximize your time with the donor. Plan to share the proposal and any other supporting documents that will be discussed during your virtual meeting in advance of your scheduled time together. That way, the donor can pull up the documents if needed or review them in advance and come to the table with any immediate questions. To note: when sharing these materials in advance, be sure to let the donor know that your time together will be walking through the concept shared.

6. Verbalize the request and close the gift

When connecting with your donor via video, consider when is the right time is to share your screen and at what points during the discussion it is most helpful to just have a conversation face-to-face.

Potential Format:

  • Welcome and check-in
  • Thank the donor for meeting
  • Transition to the proposal (share your screen)
    • Convey the need
    • Outline the investment opportunity
    • Share the impact this investment will have on the organization and the community it serves
    • Be sure to verbalize the request and pause for a response
    • Discuss recognition opportunities, if appropriate
  • Answer any outstanding questions
  • Set next steps

Post-Meeting: Send the donor a follow-up thank you email the same day to close the gift. Be sure to outline any agreed-upon next steps, the amount they agreed to give, their areas of support, and over what period of time.

Virtual Engagement Best Practices

Whether you are looking to engage your donors in a virtual cultivation or solicitation meeting, consider the following best practices:

  • Define your purpose: what do you hope the donor will get out of this meeting?
  • Use this time to update and collaborate: engage the prospect in conversation by posing questions or include an interactive feature
  • Make it multi-sensory: lead with visuals and include minimal text
  • Determine what content needs to be live and what can be prerecorded
  • Provide insider access and make it feel exclusive and customized
  • Engage board members and key volunteers in the discussion, as appropriate
  • Be prepared for technical challenges: designate one person to screen share, practice in advance, and use Zoom as it is the most universal platform for donors

Final Thoughts

As nonprofit leaders continue to adapt and navigate the social distancing restrictions and the various shifts in fundraising activity, we identify new, creative ways to meet yearly fundraising goals. With the continued focus on building and maintaining relationships with current and potential donors amid a pandemic, nonprofits have found new ways to stay connected, tell their story, convey the need, and still receive transformational investments either over the phone or via video call.

There is no better time than now to embrace the virtual tools available to continue to engage and build relationships with current and future donors. Remember, many donors are already comfortable with various video platforms as they have used this as their main source of contact with family and friends over the last year.

At the end of the day, your virtual donor meetings and in-person donor meetings serve the same purposes: an opportunity to learn donors’ interests, build rapport, and bring them closer to your organization. Using a combination of tried-and-true best practices and a recognition of the opportunities and challenges inherent in a virtual setting, virtual major gift solicitations can help your organization secure transformational gifts in an era of social distancing—and maybe even beyond.

Since social distancing requirements began worldwide, organisations have faced the need to leverage technology to keep their doors open. Many teams had to quickly adapt to video calls, virtual events, and working from home. Though vaccine distribution has begun and the end of social distancing measures seems to be in sight, the digital transformation is here to stay.

Around the world, nonprofit organisations are learning from their experiences in 2020 and making permanent changes. Now is the time to ensure you adapt and prepare for the increasingly digital future. Here are a few ways nonprofits have risen to the challenge and set themselves up for success.

1.  Upgrade Your Website

Especially now, your organisation’s website is likely the first line of communication with prospective and current donors. If your website has not been recently updated, consider working with a web developer or marketing firm to make relevant upgrades. As you are making these improvements, keep in mind these foundational concepts: user experience, responsive design, and search engine optimisation.

  • The user experience should be highly prioritised when designing your website. Similar to a donor-centric model, prioritising user experience in your website involves examining how visitors interact with each part of your website, taking into account their needs, values, abilities, and limitations.
  • Creating a responsive design should also be at the top of your to-do list. It is estimated that half of all visits to nonprofit websites are on a mobile device. A responsive design will allow your content to adjust to any screen size or type (smartphones, desktop, or tablet), which will enhance the overall user experience.
  • Your team should also consider working with a search engine optimisation (SEO) expert. SEO is all about making sure that your organisation can be found easily on the internet. An SEO expert can analyse how visitors are currently getting to your website and identify modifications you should make to your content to improve your search visibility.

2.  Master Virtual Gatherings

At this point, many organisations have embraced video calls as a method to hold team meetings and prospect solicitations – and most are successfully connecting and securing philanthropic gifts through this method. They have also successfully pivoted in-person events to virtual gatherings, such as virtual galas, conferences, fundraisers, and other stewardship events. Here are our top suggestions to master video call etiquette and make the best use of your virtual meetings and gatherings:

  • Prepare for and run a virtual meeting like you would an in-person meeting. Have an agenda prepared and share it with attendees ahead of time. At the beginning of the meeting, facilitate introductions with everyone on the call to replicate, as best as possible, an in-person meeting environment.
  • Do a practice run. Technology is our friend – until it isn’t! Make sure that you understand how to use the virtual platform, know how to help troubleshoot if your guests have any technical issues, and always have a back-up plan in place in case the technology does not cooperate. We recommend including instructions for logging onto the platform in any materials you send beforehand. Also, build in some “buffer” time to account for any potential technical difficulties that may delay the start of your meeting.
  • Keep your attendees engaged. Whether you are hosting a one-on-one virtual solicitation or a 1,000-person webinar, make sure to pause, ask questions, and ask for feedback from your guests. You may also want to consider poll questions, music, and breakout rooms. Video call fatigue is real, so we challenge you to find ways to keep your attendees engaged.

3.  Optimise Email Communications

While virtual calls and events are critical to master, do not forget to evaluate your email communications as well.

Although many nonprofit organisations have been utilising mass email communications for years, the COVID-19 pandemic has revealed new areas for improving digital communications systems. For example, in a time when you felt the need to email your constituents, were you able to deploy your emails quickly and efficiently to your target audience? Are there communications you previously mailed that might be better off as an email this year and in future years? Now is an opportune time to evaluate if your current email platforms, strategy, and schedule are still working for your organisation or if you need to adjust for an increased volume of virtual communications.

4.  Leverage Social Media

Your organisation should do its best to build a presence on social media.

To decide which platforms to devote your time and attention to, reflect on where your target audiences spend the most time online. This may include LinkedIn, Instagram, Facebook, and Twitter depending on who you want to reach. Social media may seem like a fun extra, but it should be managed with purpose and methodology. You need to be consistent with your brand across all platforms and create a dedicated schedule to develop and share content. Social media platforms offer your team the opportunity to interact with industry-adjacent content and remain relevant by staying on top of trends. Staying active on social media allows your organisation to stay top of mind for those already close to your network, while also creating opportunities to be discovered by new prospective donors.

5.  Get Creative

Finally, dare to dream! If you have a creative idea to interact with donors digitally, explore it. At this moment, organisations have the license to veer away from traditional engagement and solicitation methods. We have seen several organisations embrace this creative freedom with virtual events, in-house thank you and promotional videos, and interactive digital proposals.

The pandemic has changed the way we all operate both personally and professionally. As we continue in this new fundraising landscape, commit to building your digital presence. Take this opportunity to set your organisation up for success and growth by testing out new strategies. Your donors and colleagues will thank you!

 

Historically, the traditional fundraising campaign has been the vehicle of choice for nonprofits to energise the community and secure significant philanthropic commitments. Campaigning raises more money, creates excitement, provides a rationale to support giving, and demonstrates what donations will accomplish.

Sounds like a good idea, right? Not so fast. Traditional campaigns undoubtedly provide tremendous benefits to those organisations that run them well. Yet many nonprofits focus too much on the five-year horizon of a campaign and forget to consider what happens when the campaign is over. You have surpassed your goal and celebrated your success. Now what? If you have not planned ahead, it is likely that your post-campaign fundraising revenue will drop to pre-campaign levels. While you funded the greatest needs of your institution, you neglected the overall health of the nonprofit by failing to create sustainable growth.

Consider an Alternative Campaign Approach

To mitigate the traditional post-campaign lull, alternative fundraising campaign designs are becoming more common. Some organisations never stop campaigning, taking a perpetual approach with decade-long funding initiatives and back-to-back traditional campaigns. Others employ smaller and shorter mini-campaigns to continually target specific funding priorities, or to simply bridge between traditional efforts. Some organisations are scrapping the traditional campaign altogether, instituting a “never” campaigning approach where targeted gift requests are built into “business-as-usual” fundraising.

While these campaign designs have separate benefits and risks, they all share one common element – the flexibility to pivot strategy to accommodate shifting donor desires, community needs, and institutional priorities. As the COVID-19 pandemic endures, this adaptability is particularly important given the changing philanthropic landscape. Economic volatility, new legislation, evolving trends, societal interests, and institutional leadership changes are just a few of the challenges that you may face in the coming months and years. Don’t get stuck in a campaign that restricts funding to a singular and rigid initiative. Consider a single project as one of your campaign funding priorities, not the only one.

Don’t Forget the Annual Fund

Regardless of campaign design, make sure you pay attention to your annual fund at the start. Consider growing your annual fund as one of your campaign goals or as a parallel strategic initiative. Focus on bringing in new donors and new dollars. Cultivate and upgrade your smaller gifts. Prioritise stewardship. These gifts may take years to cultivate, but by the end of your campaign you should see an increased fundraising baseline, a softened post-campaign revenue dip, and a secure fundraising future for your organisation.

Embrace Flexibility

Campaigning is not a one-size-fits-all proposition, and traditional campaigning may remain the best fit for your organisation. However, campaign timing and design should be grounded in the financial needs, strategic initiatives, and specific culture of each organisation. The key is to remain flexible to changing priorities and community needs while addressing the traditional post-campaign revenue decline. Appropriate campaign design alongside a deliberate approach to building and sustaining relationships will ensure that your organisation is in the best position to raise more money while growing sustainably.

Since social distancing requirements began in the U.S., organizations have needed to leverage technology to keep their doors open. Many teams have had to quickly adapt to video calls, virtual events, and working from home. Though vaccine distribution has begun and the end of social distancing measures seems to be in sight, the digital transformation is here to stay.

Around the world, organizations are learning from their experiences in 2020 and making permanent changes. Now is the time to ensure your organization is adapting and preparing for the increasingly digital future. Here are a few ways we have seen organizations rise to the challenge and set themselves up for success.

1. Upgrade Your Website

Especially now, your organization’s website is most likely the first line of communication with prospective and current donors. If your website has not been recently updated, consider working with a web developer or marketing firm to make some upgrades. As you are making these improvements, keep in mind these foundational concepts: user experience, responsive design, and search engine optimization.

  • The user experience should be highly prioritized when designing your website. Similar to a donor-centric model, prioritizing user experience in your website entails examining how visitors interact with each part of your website, taking into account their needs, values, abilities, and limitations.
  • Creating a responsive design should also be at the top of your to-do list. It is estimated that half of all visits to nonprofit websites are on a mobile device. A responsive design will allow your content to adjust to any screen size or orientation (smartphones, desktop, or tablet), which will enhance the overall user experience.
  • Your team should also consider working with a search engine optimization (SEO) expert. SEO is all about making sure that your organization can be found easily on the internet. An SEO expert can analyze how visitors are currently getting to your website and identify modifications you should make to your content to improve your search visibility.

2. Master Virtual Gatherings

At this point, it seems that many organizations have embraced video calls as a method to hold team meetings and prospect solicitations – and most are successfully connecting and securing philanthropic gifts through this method. Many organizations have also successfully pivoted in-person events to virtual gatherings, such as virtual galas, conferences, fundraisers, and other stewardship events. Here are our top suggestions to master video call etiquette and make the best use of your virtual meetings and gatherings:

  • Prepare for and run a virtual meeting like you would an in-person meeting. Have an agenda prepared and share it with attendees ahead of time. At the beginning of the meeting, facilitate introductions with everyone on the call to replicate, as best as possible, an in-person meeting environment.
  • Do a practice run. Technology is our friend – until it isn’t! Make sure that you understand how to use the virtual platform, know how to help troubleshoot if your guests have any technical issues, and always have a back-up plan in place in case the technology does not cooperate. We recommend including instructions for logging onto the platform in any materials you send beforehand. Also, build in some “buffer” time to account for any potential technical difficulties that may delay the start of your meeting.
  • Keep your attendees engaged. Whether you are hosting a one-on-one virtual solicitation or a 1,000-person webinar, make sure to pause, ask questions, and ask for feedback from your guests. You may also want to consider poll questions, music, and breakout rooms. Video call fatigue is real, so we challenge you to find ways to keep your attendees engaged.

3. Optimize Email Communications

While virtual calls and events are critical to master, do not forget to pay attention to your email communications as well.

Although many nonprofit organizations have been utilizing mass email communications for years, the COVID-19 pandemic has revealed new areas for improving digital communications systems. For example, in a time when you felt the need to email your constituents, were you able to deploy your emails quickly and efficiently to your target audience? Are there communications you previously mailed that might be better off as an email this year and in future years? Now is an opportune time to evaluate if your current email platforms, strategy, and schedule are still working for your organization or if you need to adjust for an increased volume of virtual communications.

4. Leverage Social Media

Your organization should do its best to build a presence on social media.

To decide which platforms to devote your time and attention to, reflect on where your target audiences spend the most time online. This may include LinkedIn, Instagram, Facebook, Twitter, and even TikTok and Pinterest, depending on who you want to reach. Social media may seem like a fun extra, but it should be managed with purpose and methodology. You need to be consistent with your brand across all platforms and create a dedicated schedule to develop and share content. Social media platforms offer your team the opportunity to interact with industry-adjacent content and remain relevant by staying on top of trends. Staying active on social media allows your organization to stay top of mind for those already close to your organization while also creating opportunities to be discovered by new prospective donors.

5. Get Creative

Finally, dare to dream! If you have a creative idea to interact with donors digitally, explore it. At this moment, organizations have the license to veer away from traditional engagement and solicitation methods. We have seen several organizations embrace this creative freedom with virtual events, in-house thank you and promotional videos, and interactive digital proposals.

The pandemic has changed the way we all operate both personally and professionally. As we launch into a new year, commit to building your digital presence. Take this opportunity to set your organization up for success and growth by testing out new digital strategies. Your donors and colleagues will thank you!

This article was originally published on the AFP Greater Philadelphia Chapter Blog on January 21, 2021.